Support

Help for the greenhouse.

Use this page for payment questions, product access, memberships, refunds, credits, downloads, courses, public demos, and HobFarm creative tools.

Email Support Contact Form

Support Path

Email [email protected] or send the form at /contact/. Payment and access issues are reviewed manually. Most routine replies are handled within two business days.

Security reports should go to [email protected].

What We Can Help With

  • Account or membership access
  • Stripe, Ko-fi, Lemon Squeezy, PayPal, or marketplace payment questions
  • Refund and cancellation requests
  • Missing downloads, course access, or generation credits
  • StyleFusion, Grimoire, Daily Signal, and gallery issues
  • Custom work, licensing, and product-use questions

Include These Details

  • Email address used for the order or account
  • Order ID, receipt number, or transaction date
  • Payment provider or marketplace name
  • Product, membership, credit pack, course, or download involved
  • Short description of what happened
  • Screenshots, files, or error messages when useful

Billing

For Stripe, Ko-fi, Lemon Squeezy, PayPal, or marketplace orders, include the provider and order ID.

Refunds

Refund rules vary by memberships, credits, downloads, courses, custom work, and physical products.

Read the refund policy

Status

If a public tool looks unavailable, check the status page before opening a duplicate report.

View status