Refund Policy

Overview

This Refund Policy explains how HobFarm handles refunds, cancellations, and support for digital media products, memberships, credits, courses, custom work, and marketplace products.

HobFarm sells digital and creative technology products. Many products involve immediate access, generated output, provider costs, downloads, or custom labor, so refund rules vary by product type.

This policy does not limit any non-waivable rights you may have under applicable consumer protection law.

How to Request Help

Before opening a payment dispute, contact HobFarm so we can review the issue.

Email [email protected] or use the contact page. Include:

• The email address used for the order.
• The payment platform, such as Stripe, Ko-fi, Lemon Squeezy, PayPal, or a marketplace.
• The order ID, receipt number, or transaction date.
• A short description of the issue.
• Screenshots or files if they help explain the problem.

For account access or delivery issues, HobFarm may first try to restore access, replace a file, re-send a download, grant missing credits, or correct the order before issuing a refund.

Memberships and Subscriptions

You can cancel a recurring membership through the platform where you purchased it or through the account flow provided for that membership. Cancellation stops future renewal charges but does not automatically refund the current billing period.

Membership refunds are reviewed case by case. HobFarm may approve a refund for duplicate billing, accidental renewal reported promptly, inability to access paid benefits after support has had a reasonable chance to fix the issue, or a billing error.

Membership fees are generally not refunded for partial use of a billing period, missed cancellation deadlines, unused member benefits, or a change of preference after access has been delivered.

Generation Credits

Generation credits are used to pay for compute, model, storage, and workflow costs. Used credits are not refundable.

Unused credits may be refundable when required by law or when a clear billing error, duplicate purchase, or access failure prevents use. Promotional, bonus, trial, or complimentary credits have no cash value and are not refundable.

Credits may expire, roll over, or reset according to the product terms shown at checkout or in the membership description.

Digital Downloads and Visual Assets

Digital downloads, gallery packs, prompt packs, process files, templates, cover concepts, and other downloadable assets are generally final once delivered, downloaded, or accessed.

HobFarm may issue a refund or replacement when a download is defective, the wrong file was delivered, access cannot be restored, a duplicate order occurred, or the product listing materially misstated what was included.

Refunds are generally not available because of buyer’s remorse, lack of compatible software, failure to read the product description, or a decision not to use the asset.

Online Courses and Educational Materials

Course refunds depend on the course listing and payment platform. If no specific course terms are shown, HobFarm may consider refund requests made promptly after purchase when the course has not been substantially accessed, downloaded, or completed.

No refund is guaranteed after substantial access to lessons, downloads, templates, recordings, or private course materials unless required by law or the product was not delivered as described.

Custom Work and Commissions

Custom work may include creative direction, AI-assisted production, image sets, cover concepts, consulting, workflow design, and implementation work.

Deposits, discovery fees, rush fees, and completed milestones are generally non-refundable once work has begun. If a project is canceled before completion, HobFarm may refund only the portion not yet earned or not yet committed to provider costs, subject to the written project terms.

Revision limits, delivery windows, rights, and refund terms for custom work should be confirmed before the project starts.

Physical and Print-on-Demand Marketplace Products

Physical products, print-on-demand products, merch, books, prints, and marketplace items may be fulfilled by third-party platforms. Returns, replacements, shipping issues, taxes, customs, and delivery timelines may be governed by the platform or print provider.

For damaged, defective, missing, or incorrect physical products, contact HobFarm or the marketplace support path with photos and order details as soon as possible. HobFarm will review the issue and work through the applicable provider process when practical.

Refunds are generally not available for buyer’s remorse, wrong size selection, incorrect shipping information provided by the buyer, customs delays, or carrier delays outside HobFarm’s control unless the applicable platform policy requires otherwise.

Payment Platform Rules

Refunds may be processed through Stripe, Ko-fi, Lemon Squeezy, PayPal, or another marketplace or payment provider. Platform limits, review processes, fees, refund windows, tax handling, and bank timing may affect whether and when a refund can be completed.

If a platform requires the customer to request cancellation or refund through its own interface, follow that platform’s process and contact HobFarm with the order details.

Chargebacks and Disputes

If you have a problem with an order, contact HobFarm first. Payment disputes and chargebacks can slow resolution and may cause immediate loss of access to the disputed product, membership, or account while the dispute is reviewed.

HobFarm may provide the payment provider with order records, access logs, refund policy details, product descriptions, support messages, and delivery evidence when responding to a dispute.

Contact

Refund and billing questions: [email protected]

General support: Support